FAQs

  •  How long until my order is shipped out?

Orders will take 1- 2 business days to ship out after being ordered. Preorder items will take 4-6 weeks to ship out.

  •  How long does shipping take?

Shipping times varies on your location. 

Canada: 5-7 business days standard shipping 

- 1-2 business days for express shipping

USA: 7-10 business days standard shipping 

- 2-3 business days for express shipping

Other Countries: Please contact me via email at alertetendance@gmail.com

For any express shipping inquiries, email me at alertetendance@gmail.com

  • How much is shipping?

Canada: 

- Free standard shipping on orders over $175

- $10 standard shipping on orders under $175

- $75 express shipping on all orders

USA:

 Free standard shipping on orders over $175

- $20 standard shipping on orders under $175

- $150 express shipping on all orders

  •  I do not like my item anymore, can I return it?
As a small business, I do not accept any returns or exchanges. All sales are final. Please read the descriptions carefully before purchasing and reach out if you have any questions or concerns at alertetendance@gmail.com
  • Are your items real?

Yes, all items are 100% authentic. Sourced directly from sample sales, outlets, sales, luxury department stores and the brands themselves.